Frequently asked questions
Answers to our most commonly asked questions.
🛒 Ordering & Payment
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to accommodate changes or cancellations.
Yes! You can purchase digital gift cards in various amounts on our website.
🚚 Shipping & Delivery
Yes, we offer free standard shipping on all U.S. orders if you spend more that $75.
Orders are processed in 1–2 business days. Standard shipping typically takes 3–7 business days within the U.S.
Currently, we only ship within the U.S., but we’re working on expanding to more countries soon.
Once your order ships, you’ll receive an email with a tracking number and link to monitor delivery.
👕 Products & Fit
We offer a unique size guide for each of our products to help you find the best fit. Visit the sizing guide for your specific item below:
- Taylor Crop Tee Sizing Guide
- Carbondale Tech T-Shirt Sizing Guide
- Ela Hoodie Sizing Guide
- Glacial Hoodie Sizing Guide
Each guide includes detailed measurements and fit tips to make your decision easier.
We use a carefully selected mix of performance fabrics that prioritize comfort, durability, and versatility. Our main materials include:
- Double brushed poly and spandex jersey: Used in our tees and hoodies, this soft blend typically includes 88 to 95 percent polyester and 5 to 12 percent spandex. It offers stretch, breathability, and a smooth feel that works well for everyday wear.
- Cationic polyester blends: Featured in select hoodies, this version of polyester holds color better and has a slightly more refined finish, while still being lightweight and durable.
- Power mesh pocketing: Included inside some garments, this material adds structure and ventilation without adding bulk.
Each product is built with purpose. Whether it’s a soft tee or a structured hoodie, we match the material to the function of the piece.
Our fabrics are pre-shrunk and designed to maintain their shape after washing. Just follow the care instructions on the tag.
🔄 Returns & Exchanges
We accept returns within 30 days of delivery for unworn, unwashed items with original tags. Visit our Returns Portal to get started.
Yes! Just indicate your exchange preference when submitting your return request.
Once your return is received, please allow 3–5 business days for us to process it and issue your refund or exchange.
💬 Customer Support
Email us at support@foxvino.com or use our contact form. We respond within 24 hours Monday through Friday.
Our customer service team is available Monday to Friday, 9am–5pm CST. Messages sent on weekends will be answered the next business day.
🌱 Sustainability & Ethics
Yes. We use sustainably sourced fabrics and partner with ethical factories that ensure fair treatment of workers.
We minimize waste through limited-batch production, eco-conscious packaging, and a commitment to sustainable materials.